To troubleshoot, follow these steps to check the device’s voice prompts:
- If the device prompts”Network connection successful”, but it’s not showing online status on the phone, ty refreshing the device status by pulling down on thescreen. If it shows online normally, you can enter to proceed.
- If the device prompts “No data card inserted” or “Device hardware restricted,” it indicates an issue with the device’s data card. You’ll need to contact the seller to replace the data card.
- If the device keeps prompting “Network connectionin progress” but never shows “Network connection successfu”, it might be due to poor signal at the installation location. We recommend changing the device’s installation position.