Battery Camera

Network Connection

1. How to handle the loss of the 4G device’s body QR code
2. How to install 4G Camera in the network?
3. How to handle the loss of the QR code on the body of 4G Camera?
4. The screen displays black?
5. Failed to add camera?
6. Camera is offline,unable to function
7. 4G Camera prompts for failed addition?
8. What to do when prompted that the device is already bound?
9. The 4G device prompts successful connection, but the screen displays buffering?
10. Normal on the same network, but unable to view from external network?
11. The prompt indicates successful activation of DSS, but still unable to view the screen?
12. How to deal with being offline and away from the device?
13. How to handle network timeout?
14. Entering the screen prompts 99%?
15. Frequent camera offline/card freezing/delay?
16. How to deal with network timeout?
17. How to add a device?

Function settings

1. How to share devices and cancel sharing?
2. How do I check the battery level?
3. Mobile Detection Settings Tutorial
4. Tutorial on Human Detection Settings
5. How to wake up the device?
6. Wide dynamic range settings?
7. The image time is not accurate?
8. Why does the image freguently rotate?
9. How to disable the pop-up for the rest reminder?
10. What are favorite viewing positions?
11. How to use two-way audio?
12. Can the device alert sound be turned off?
13. How to flip the image on the device?
14. How to set up the alarm sound for the device?
15. How to manage shared devices?
16. How to share devices?
17. How to set up position-based patrol?
18. How to set up surveillance positions?
19. Can motion tracking track human figures?
20. How to set up motion tracking?
21. How to view multiple devices together?
22. How to change the direction of the pan-tilt slide?
23. How to control the pan-tilt?
24. How to set up audio and visual alarms?
25. How to turn off the white light at night?
26. The button for adding devices in the app is usually labeled “Add Device.”
27. How to set up audio and visual alarms?
28. How to change the push notification sound?

Alarm/Push

1. Why are there frequent alarm push notifications despite the absence of moving objects?
2. Why can’t the mobile phone receive alarm push notifications?
3. How to generate intelligent alarms?
4. How to set up custom alarm time periods?
5. How to set up push notifications to the mobile phone?
6. How to link WeChat for alarm push service?
7. Unable to receive push notifications after updating to Android 14?
8. How to differentiate between types of push notifications?
9. Do the images in the messages occupy memory card capacity?
10. Why do I need to purchase the video in the message?
11. The images in the messages are blank?
12. How to disable push notifications?
13. Why can’t I receive message notifications after locking the screen?
14. Can intelligent alarms customize recording ringtones?
15. How to set a custom ringtone?
16. Human detection alarm unable to recognize?
17. Is it possible to only record human alarms?
18. How to disable human detection?
19. Why is the device still playing the default alarm sound instead of the custom ringtone?
20. Why are there frequent alarm notifications when there are no moving objects in the recording?
21. Smart alarm push alerts may experience delays or false alarms?
22. Why can’t the smart alarm capture animals or vehicles with the camera?

Record/Playback

1. Cloud storage entry is empty?
2. Can cloud storage be used together with a memory card?
3. How to use cloud storage?
4. If the device is lost, can cloud storage recordings still be accessed?
5. How to delete a specific recording from cloud storage?
6. How to download cloud storage to your local phone?
7. Why isn’t it 24-hour storage?
8. How to filter static/dynamic recordings?
9. Is there continuous recording?
10. Can the memory card be cleared by formatting?
11. Why does the local playback show’No video files for today’?
12. Does it support continuous recording all day?
13. Why does the memory card become unreadable after some time?
14. Playback retrieval failed, network timeout error?
15. Memory card not reading?
16. How to correctly select a memory card and install it when moving?
17. What brand of memory card is needed?
18. Does the camera support 24/7 recording?
19. How to watch recordings?
20. SD card recognition issue?
21. How to record video with a camera?
22. How to download memory card recording?
23. How to view recordings on the memory card?

Hardware Problems

1. Can I replace the battery myself?
2. How to improve camera battery life?
3. Why does the camera consume battery quickly?
4. How to charge a camera?
5. Unable to restore to factory settings?
6. Why is the image black and white?
7. Why is there partial whitening in black-and-white images at night?
8. Why is the image blurry?
9. Why is the image blurry and unclear?
10. The screen displays black.
11. How to power on the device?
12. There are no voice prompts during device addition.
13. How to quicky locate the reset button on the device?
14. Will new devices receive complimentary data upon initial setup?
15. The order creation failed when subscribing to the data plan?
16. Can a data plan be transferred to another device?
17. How to purchase a data plan for the SIM card?
18. Why do you need to recharge data?
19. The 4G device prompts that the data card is not detected?
20. No sound prompts after powering on the device?
21. No package options available for recharge(4G Camera)?
22. Can I replace my SIM card and use it (4G Camera)?

General Problems

1. How do I sign up for an app account with an email address?
2. How to switch app language settings?
3. How to switch app account login?
4. How to obtain the computer-side download address?
5. How many devices can the app be added to?
6. How to change the language of the app?
7. What languages does the app support?
8. How to update the app?
9. How to clear app cache on the app?
10. Does it support third-party services (Voice Assistant)?
11. How to change the login password for the app?
12. How to change the device name?
13. How do I log in and logout of the app?
14. How long is the validity period of the APP registration email verification link?
15. What to do if the email link sent is invalid?
16. Is the added device secure?
17. What is guest login?
18. Several registration methods?
19. Ways to access the memory card on a computer?
20. Even if deleted offline, can it stil be remotely added?
21. What to do if I forget my password for the monitoring device?
22. What installation environments are suitable for using 4G Camera?