Cloud Services FAQ

Cloud Storage

1. What is the function of Cloud Storage?
2. How do you purchase the “Cloud Storage” package?
3. How to use the trial package?
4. How to renew cloud storage?
5. Are there any discounts for cloud storage?
6. How do you view package orders?
7. The package purchased is not sufficient. Can I purchase a higher-tier package?
8. How do you disable automatic renewal?
9. Will there be a reminder when the cloud storage plan expires?
10. Does the order support refunds?
11. How to refund the package?
12. Is it mandatory to activate packages?
13. How to use cloud storage?
14. Can multiple devices be used together?
15. Is cloud storage not working?
16. Why isn’t it 24-hour storage?
17. If the device is lost, can cloud storage recordings still be accessed?
18. Cloud storage entry is empty?
19. How do you deal with purchased packages if the Device is damaged?
20. Why do I need to purchase the video in the message?
21. How to use cloud storage functionality?

4G Traffic

1. Why do you need to recharge data?
2. Will new devices receive complimentary data upon initial setup?
3. How to purchase a data plan for the SIM card?
4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
5. Can a data plan be transferred to another device?
6. No package options available for recharge(4G Camera)?
7. How do you view package orders?
8. How do you deal with purchased packages if the Device is damaged?
9. Is it mandatory to activate packages?
10. How to refund the package?
11. Did the order creation fail when subscribing to the data plan?

Cloud Disk

1. What is the function of Cloud Disk?
2. How do you use the Cloud Disk experience package?
3. How do you purchase the “Cloud Disk” package?
4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
5. How do you view package orders?
6. Is it mandatory to activate packages?
7. How do you deal with purchased packages if the Device is damaged?
8. How to refund the package?

Algorithm Supermarket

1. What AI algorithm packages are available in the Algorithm Supermarket?
2. Is it mandatory to activate packages?
3. How do you view package orders?
4. How do you deal with purchased packages if the Device is damaged?
5. How to refund the package?
6. The package I purchased is not sufficient. Can I purchase a higher-tier package?

Cloud Phone

1. What is the function of Cloud Phone?
2. How do you purchase the “Cloud Phone” package?
3. The package I purchased is not sufficient. Can I purchase a higher-tier package?
4. How do you view package orders?
5. How do you deal with purchased packages if the Device is damaged?
6. Is it mandatory to activate packages?
7. How to refund the package?

Phone Reminder

1. What is the function of Phone reminders?
2. How do you purchase the Phone reminder package?
3. How do you view package orders?
4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
5. How do you deal with purchased packages if the Device is damaged?
6. Is it mandatory to activate packages?
7. How to refund the package?

SMS Alarm

1. What is the function of SMS reminders?
2. How do you purchase the SMS reminder package?
3. How do you view package orders?
4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
5. Is it mandatory to activate packages?
6. How do you deal with purchased packages if the Device is damaged?
7. How to refund the package?