FAQs about iCSee App

Constant electric Camera

Network Connection

  1. How do devices connect to WiFi?
  2. How to change WiFi?
  3. Camera addition failed.
  4. Entering the screen prompts 99%?
  5. Unable to pair via scanning QR code?
  6. Frequent camera offline/card freezing/delay?
  7. The screen displays black?
  8. How to deal with network timeout?
  9. Normal on the same network, but unable to view from external network?
  10. How to handle network timeout?
  11. How to determine between 2.4GHz and 5GHz WiFi?
  12. The AP adding method refers to the process of adding a device while in the router’s wireless network mode.
  13. Can I connect using a mobile hotspot?

Alarm/Push

  1. How to set up custom voice for inteligent alarms?
  2. How to set up custom alarm time periods?
  3. How to set up push notifications to the mobile phone?
  4. How to link WeChat for alarm push service?
  5. Unable to receive push notifications after updating to Android 14?
  6. How to differentiate between types of push notifications?
  7. Do the images in the messages occupy memory card capacity?
  8. Why do I need to purchase the video in the message?
  9. The images in the messages are blank?
  10. How to disable push notifications?
  11. Why can’t I receive message notifications after locking the screen?
  12. Can intelligent alarms customize recording ring tones?
  13. How to set a custom ringtone?
  14. Human detection alarm unable to recognize?
  15. Is it possible to only record human alarms?
  16. How to disable human detection?
  17. Why is the device still playing the default alarm sound instead of the custom ringtone?
  18. Why are there freguent alarm notifications when there are no moving obiects in the recording?
  19. Smart alarm push alerts may experience delays or false alarms?
  20. Why can’t the smart alarm capture animals or vehicles with the camera?

General Problems

  1. How do I sign up for an app account with an email address?
  2. How to switch app language settings?
  3. How to switch app account login?
  4. How to obtain the computer-side download address?
  5. How many devices can the app be added to?
  6. How to change the language of the app?
  7. What languages does the app support?
  8. How to update the app?
  9. How to clear app cache on the app?
  10. Does it support third-party services (Voice Assistant)?
  11. How to change the login password for the app?
  12. How do I delete my account?
  13. How to change the device name?
  14. How do I log in and log out of the app?
  15. How long is the validity period of the APP registration email verification link?
  16. What to do if the email link sent is invalid?
  17. Is the added device secure?
  18. What is guest login?
  19. Several registration methods?
  20. Ways to access the memory card on a computer?
  21. Even if deleted offline,can it still be remotely added?
  22. What to do if I forget my password for the monitoring device?

Function settings

  1. How to share devicesand cancel sharing?
  2. How to set up themobile detection function?
  3. How to set up thehumanoid detection function?
  4. Mobile Detection Settings Tutorial
  5. Tutorial on Human Detection Settings
  6. Wide dynamic range settings?
  7. The image time is not accurate?
  8. Why does the image freguently rotate?
  9. How to disable the pop-up for the rest reminder?
  10. What are favorite viewing positions?
  11. How to use two-way audio?
  12. Can the device alert sound be turned off?
  13. How to flip the image on the device?
  14. How to set up the alarm sound for the device?
  15. How to manage shared devices?
  16. How to share devices?
  17. How to set up position-based patrol?
  18. How to set up surveillance positions?
  19. Can motion tracking track human figures?
  20. How to set up motion tracking?
  21. How to view multiple devices together?
  22. How to change the direction of the pan-tilt slide?
  23. How to control the pan-tilt?
  24. How to turn off the white light at night?
  25. The button for adding devices in the app is usually labeled “Add Device.”
  26. How to set up audio and visual alarms?
  27. How to change the push notification sound?

Record/Playback

  1. Cloud storage entry is empty?
  2. How to use cloud storage?
  3. Can cloud storage be used together with a memory card?
  4. How to delete a specific recording from cloud storage?
  5. If the device is lost,can cloud storage recordings stil be accessed?
  6. How to download cloud storage to your local phone?
  7. Why isn’t it 24-hour storage?
  8. How to filter static/dynamic recordings?
  9. Is there continuous recording?
  10. Can the memory card be cleared by formatting?
  11. Why does the local playback show’No video files for today’?
  12. How to change the duration of video recordings?
  13. Does it support continuous recording all day?
  14. Why does the memory card become unreadable after some time?
  15. Playback retrieval failed, network timeout error?
  16. Memory card not reading?
  17. How to properly install a memory card?
  18. How to correctly select memory card and install it when moving?
  19. What brand of memory card is needed?
  20. How to download memory card recording?
  21. How to view recordings on the memory card?

Hardware Problems

  1. Why is the image black and white?
  2. Why is there partial whitening in black-and-white images at night?
  3. Why is the image blurry?
  4. Why is the image blurry and unclear?
  5. The screen displays black.
  6. How to power on the device?
  7. There are no voice prompts during device addition.
  8. How to quickly locate the reset button on the device?

Battery Camera

Network Connection

  1. How to handle the loss of the 4G device’s body QR code
  2. How to install 4G Camera in the network?
  3. How to handle the loss of the QR code on the body of 4G Camera?
  4. The screen displays black?
  5. Failed to add camera?
  6. Camera is offline,unable to function
  7. 4G Camera prompts for failed addition?
  8. What to do when prompted that the device is already bound?
  9. The 4G device prompts successful connection, but the screen displays buffering?
  10. Normal on the same network, but unable to view from external network?
  11. The prompt indicates successful activation of DSS, but still unable to view the screen?
  12. How to deal with being offline and away from the device?
  13. How to handle network timeout?
  14. Entering the screen prompts 99%?
  15. Frequent camera offline/card freezing/delay?
  16. How to deal with network timeout?
  17. How to add a device?

Alarm/Push

  1. Why are there frequent alarm push notifications despite the absence of moving objects?
  2. Why can’t the mobile phone receive alarm push notifications?
  3. How to generate intelligent alarms?
  4. How to set up custom alarm time periods?
  5. How to set up push notifications to the mobile phone?
  6. How to link WeChat for alarm push service?
  7. Unable to receive push notifications after updating to Android 14?
  8. How to differentiate between types of push notifications?
  9. Do the images in the messages occupy memory card capacity?
  10. Why do I need to purchase the video in the message?
  11. The images in the messages are blank?
  12. How to disable push notifications?
  13. Why can’t I receive message notifications after locking the screen?
  14. Can intelligent alarms customize recording ringtones?
  15. How to set a custom ringtone?
  16. Human detection alarm unable to recognize?
  17. Is it possible to only record human alarms?
  18. How to disable human detection?
  19. Why is the device still playing the default alarm sound instead of the custom ringtone?
  20. Why are there frequent alarm notifications when there are no moving objects in the recording?
  21. Smart alarm push alerts may experience delays or false alarms?
  22. Why can’t the smart alarm capture animals or vehicles with the camera?

Hardware Problems

  1. Can I replace the battery myself?
  2. How to improve camera battery life?
  3. Why does the camera consume battery quickly?
  4. How to charge a camera?
  5. Unable to restore to factory settings?
  6. Why is the image black and white?
  7. Why is there partial whitening in black-and-white images at night?
  8. Why is the image blurry?
  9. Why is the image blurry and unclear?
  10. The screen displays black.
  11. How to power on the device?
  12. There are no voice prompts during device addition.
  13. How to quicky locate the reset button on the device?
  14. Will new devices receive complimentary data upon initial setup?
  15. The order creation failed when subscribing to the data plan?
  16. Can a data plan be transferred to another device?
  17. How to purchase a data plan for the SIM card?
  18. Why do you need to recharge data?
  19. The 4G device prompts that the data card is not detected?
  20. No sound prompts after powering on the device?
  21. No package options available for recharge(4G Camera)?
  22. Can I replace my SIM card and use it (4G Camera)?

Function settings

  1. How to share devices and cancel sharing?
  2. How do I check the battery level?
  3. Mobile Detection Settings Tutorial
  4. Tutorial on Human Detection Settings
  5. How to wake up the device?
  6. Wide dynamic range settings?
  7. The image time is not accurate?
  8. Why does the image freguently rotate?
  9. How to disable the pop-up for the rest reminder?
  10. What are favorite viewing positions?
  11. How to use two-way audio?
  12. Can the device alert sound be turned off?
  13. How to flip the image on the device?
  14. How to set up the alarm sound for the device?
  15. How to manage shared devices?
  16. How to share devices?
  17. How to set up position-based patrol?
  18. How to set up surveillance positions?
  19. Can motion tracking track human figures?
  20. How to set up motion tracking?
  21. How to view multiple devices together?
  22. How to change the direction of the pan-tilt slide?
  23. How to control the pan-tilt?
  24. How to set up audio and visual alarms?
  25. How to turn off the white light at night?
  26. The button for adding devices in the app is usually labeled “Add Device.”
  27. How to set up audio and visual alarms?
  28. How to change the push notification sound?

Record/Playback

  1. Cloud storage entry is empty?
  2. Can cloud storage be used together with a memory card?
  3. How to use cloud storage?
  4. If the device is lost, can cloud storage recordings still be accessed?
  5. How to delete a specific recording from cloud storage?
  6. How to download cloud storage to your local phone?
  7. Why isn’t it 24-hour storage?
  8. How to filter static/dynamic recordings?
  9. Is there continuous recording?
  10. Can the memory card be cleared by formatting?
  11. Why does the local playback show’No video files for today’?
  12. Does it support continuous recording all day?
  13. Why does the memory card become unreadable after some time?
  14. Playback retrieval failed, network timeout error?
  15. Memory card not reading?
  16. How to correctly select a memory card and install it when moving?
  17. What brand of memory card is needed?
  18. Does the camera support 24/7 recording?
  19. How to watch recordings?
  20. SD card recognition issue?
  21. How to record video with a camera?
  22. How to download memory card recording?
  23. How to view recordings on the memory card?

General Problems

  1. How do I sign up for an app account with an email address?
  2. How to switch app language settings?
  3. How to switch app account login?
  4. How to obtain the computer-side download address?
  5. How many devices can the app be added to?
  6. How to change the language of the app?
  7. What languages does the app support?
  8. How to update the app?
  9. How to clear app cache on the app?
  10. Does it support third-party services (Voice Assistant)?
  11. How to change the login password for the app?
  12. How to change the device name?
  13. How do I log in and logout of the app?
  14. How long is the validity period of the APP registration email verification link?
  15. What to do if the email link sent is invalid?
  16. Is the added device secure?
  17. What is guest login?
  18. Several registration methods?
  19. Ways to access the memory card on a computer?
  20. Even if deleted offline, can it stil be remotely added?
  21. What to do if I forget my password for the monitoring device?
  22. What installation environments are suitable for using 4G Camera?

4G Camera

Network Connection

  1. How to install 4G Camera in the network?
  2. How to handle the loss of the QR code on the body of 4G Camera?
  3. The 4G device prompts a successful connection, but the screen displays buffering.
  4. Can I connect using a mobile hotspot?
  5. Camera is offline,unable to function
  6. The prompt indicates successful activation of DSS, but still unable to view the screen?
  7. 4G Camera prompts for failed addition?

Alarm/Push

  1. How to set up custom voice for intelligent alarms?
  2. How to set up custom alarm time periods?
  3. How to set up push notifications to the mobile phone?
  4. How to link WeChat for alarm push service?
  5. Unable to receive push notifications after updating to Android 14?
  6. How to differentiate between types of push notifications?
  7. Do the images in the messages occupy memory card capacity?
  8. Why do I need to purchase the video in the message?
  9. The images in the messages are blank?
  10. How to disable push notifications?
  11. Why can’t I receive message notifications after locking the screen?
  12. Can intelligent alarms customize recordingring tones?
  13. How to set a custom ringtone?
  14. Human detection alarm unable to recognize?
  15. Is it possible to only record human alarms?
  16. How to disable human detection?
  17. Why is the device still playing the default alarm sound instead of the custom ringtone?
  18. Why are there frequent alarm notifications when there are no moving objects in the recording?
  19. Smart alarm push alerts may experience delays or false alarms?
  20. Why can’t the smart alarm capture animals or vehicles with the camera?

Hardware Problems

  1. How is the night vision image?
  2. Does the device consume power?
  3. How to power on the device?
  4. Why is the image black and white?
  5. Why is the image black and white?
  6. Why is there partial whitening in black-and-white images at night?
  7. Why is the image blurry?
  8. Why is the image blurry and unclear?
  9. The screen displays black.
  10. How to power on the device?
  11. There are no voice prompts during device addition.
  12. How to quickly locate the reset button on the device?
  13. Will new devices receive complimentary data upon initial setup?
  14. The order creation failed when subscribing to the data plan?
  15. Can a data plan be transferred to another device?
  16. How to purchase a data plan for the SIM card?
  17. Why do you need to recharge data?
  18. The 4G device prompts that the data card is not detected?
  19. No sound prompts after powering on the device?
  20. No package options available for recharge(4G Camera)?
  21. Can I replace my SIM card and use it (4G Camera)?

Function settings

  1. How to share devices and cancel sharing?
  2. How to set up the mobile detection function?
  3. How to set up the humanoid detection function?
  4. How to switch to single-screen view?
  5. How do I check the battery level?
  6. Mobile Detection Settings Tutorial
  7. Tutorial on Human Detection Settings
  8. The image time is not accurate?
  9. Why does the image freguently rotate?
  10. How to disable the pop-up for the rest reminder?
  11. What are favorite viewing positions?
  12. How to use two-way audio?
  13. Can the device alert sound be turned off?
  14. How to flip the image on the device?
  15. How to set up the alarm sound for the device?
  16. How to manage shared devices?
  17. How to share devices?
  18. How to set up position-based patrol?
  19. How to set up surveillance positions?
  20. Can motion tracking track human figures?
  21. How to set up motion tracking?
  22. How to view multiple devices together?
  23. How to change the direction of the pan-tilt slide?
  24. How to control the pan-tilt?
  25. How to set up audio and visual alarms?
  26. How to turn off the white light at night?
  27. The button for adding devices in the app is usually labeled “Add Device.”
  28. How to set up audio and visual alarms?
  29. How to change the push notification sound?

Record/Playback

  1. If the device is lost, can cloud storage recordings still be accessed?
  2. Cloud storage entry is empty?
  3. How to use cloud storage?
  4. Can cloud storage be used together with a memory card?
  5. Why isn’t it 24-hour storage?
  6. How to download cloud storage to your local phone?
  7. How to delete a specific recording from cloud storage?
  8. How to properly install a memory card?
  9. How to correctly select a memory card and install it when moving?
  10. Does it support continuous recording all day?
  11. Is there continuous recording?
  12. How to view recordings on the memory card?
  13. What brand of memory card is needed?
  14. How to download memory card recording?
  15. How to filter static/dynamic recordings?
  16. Can the memory card be cleared by formatting?
  17. Why does the local playback show’No video files for today’?
  18. How to change the duration of video recordings?
  19. Why does the memory card become unreadable after some time?
  20. Playback retrieval failed, network timeout error?
  21. Memory card not reading?

General Problems

  1. How to switch app language settings?
  2. How to switch app account login?
  3. What is the AOV Camera?
  4. How to obtain the computer-side download address?
  5. How many devices can the app be added to?
  6. How to change the language of the app?
  7. What languages does the app support?
  8. How to update the app?
  9. How to clear app cache on the app?
  10. Does it support third-party services (Voice Assistant)?
  11. How to change the login password for the app?
  12. How do I delete my account?
  13. How to change the device name?
  14. How do I log in and log out of the app?
  15. How long is the validity period of the APP registration email verification link?
  16. What to do if the email link sent is invalid?
  17. Is the added device secure?
  18. What is guest login?
  19. Several registration methods?
  20. Ways to access the memory card on a computer?
  21. Even if deleted offline,can it still be remotely added?
  22. What to do if I forget my password for the monitoring device?
  23. What installation environments are suitable for using 4G Camera?

Multi Lens Camera

Network Connection

  1. How do devices connect to WiFi?
  2. Camera addition failed.
  3. How to change WiFi?
  4. How to set up Bluetooth pairing?
  5. Entering the screen prompts 99%?
  6. The screen displays black?
  7. How to deal with network timeout?
  8. What to do when prompted that the device is already bound?
  9. Normal on the same network, but unable to view from external network?
  10. How to handle network timeout?
  11. Frequent camera offline/card freezing/delay?
  12. How to determine between 2.4GHz and 5GHz WiFi?
  13. The AP adding method refers to the process of adding a device while in the router’s wireless network mode.
  14. Unable to pair via scanning QR code?
  15. Can I connect using a mobile hotspot?

Alarm/Push

  1. How to set up custom voice for inteligent alarms?
  2. How to set up custom alarm time periods?
  3. How to set up push notifications to the mobile phone?
  4. How to link WeChat for alarm push service?
  5. Unable to receive push notifications after updating to Android 14?
  6. How to differentiate between types of push notifications?
  7. Do the images in the messages occupy memory card capacity?
  8. Why do I need to purchase the video in the message?
  9. The images in the messages are blank?
  10. How to disable push notifications?
  11. Why can’t I receive message notifications after locking the screen?
  12. Can intelligent alarms customize recording ringtones?
  13. How to set a custom ringtone?
  14. Human detection alarm unable to recognize?
  15. Is it possible to only record human alarms?
  16. How to disable human detection?
  17. Why is the device still playing the default alarm sound instead of the custom ringtone?
  18. Why are there frequent alarm notifications when there are no moving objects in the recording?
  19. Smart alarm push alerts may experience delays or false alarms?
  20. Why can’t the smart alarm capture animals or vehicles with the camera?

General Problems

  1. How do I sign up for an app account with an email address?
  2. How to switch app language settings?
  3. How to switch app account login?
  4. How to obtain the computer-side download address?
  5. How many devices can the app be added to?
  6. How to change the language of the app?
  7. What languages does the app support?
  8. How to update the app?
  9. How to clear app cache on the app?
  10. Does it support third-party services (Voice Assistant)?
  11. How to change the login password for the app?
  12. How do I delete my account?
  13. How to change the device name?
  14. How do I log in and log out of the app?
  15. How long is the validity period of the APP registration email verification link?
  16. What to do if the email link sent is invalid?
  17. Is the added device secure?
  18. What is guest login?
  19. Several registration methods?
  20. Ways to access the memory card on a computer?
  21. Even if deleted offline,can it still be remotely added?
  22. What to do if I forget my password for the monitoring device?

Function settings

  1. How to share devices and cancel sharing?
  2. How to set up the mobile detection function?
  3. How to set up the humanoid detection function?
  4. How to switch to single-screen view?
  5. How do I check the battery level?
  6. Mobile Detection Settings Tutorial
  7. Tutorial on Human Detection Settings
  8. How to view random usernames and passwords for devices?
  9. Wide dynamic range settings?
  10. The image time is not accurate?
  11. Why does the image freguently rotate?
  12. How to disable the pop-up for the rest reminder?
  13. What are favorite viewing positions?
  14. How to use two-way audio?
  15. Can the device alert sound be turned off?
  16. How to flip the image on the device?
  17. How to set up the alarm sound for the device?
  18. How to manage shared devices?
  19. How to share devices?
  20. How to set up position-based patrol?
  21. How to set up surveillance positions?
  22. Can motion tracking track human figures?
  23. How to set up motion tracking?
  24. How to view multiple devices together?
  25. How to change the direction of the pan-tilt slide?
  26. How to control the pan-tilt?
  27. How to set up audio and visual alarms?
  28. How to turn off the white light at night?
  29. The button for adding devices in the app is usually labeled “Add Device.”
  30. How to set up audio and visual alarms?
  31. How to change the push notification sound?

Record/Playback

  1. Can cloud storage be used together with a memory card?
  2. How to use cloud storage?
  3. Cloud storage entry is empty?
  4. If the device is lost,can cloud storage recordings still be accessed?
  5. How to delete a specific recording from cloud storage?
  6. Why isn’t it 24-hour storage?
  7. How to download cloud storage to your local phone?
  8. How to filter static/dynamic recordings?
  9. Is there continuous recording?
  10. Can the memory card be cleared by formatting?
  11. Why does the local playback show’No video files for today’?
  12. How to change the duration of video recordings?
  13. Does it support continuous recording all day?
  14. Why does the memory card become unreadable after some time?
  15. Playback retrieval failed, network timeout error?
  16. Memory card not reading?
  17. How to properly install a memory card?
  18. How to correctly select a memory card and install it when moving?
  19. What brand of memory card is needed?
  20. How to download memory card recording?
  21. How to view recordings on the memory card?

Hardware Problems

  1. Why is the image black and white?
  2. Why is the image black and white?
  3. Why is there partial whitening in black-and-white images at night?
  4. Why is the image blurry?
  5. Why is the image blurry and unclear?
  6. The screen displays black.
  7. How to power on the device?
  8. There are no voice prompts during device addition.
  9. How to quickly locate the reset button on the device?

Camera with screen

Network Connection

  1. How to set up Bluetooth pairing?
  2. How to change WiFi?
  3. Camera addition failed
  4. Entering the screen prompts 99%?
  5. The screen displays black?
  6. How to deal with network timeout?
  7. Freguent camera offline/card freezing/delay?
  8. What to do when prompted that the device is already bound?
  9. How to handle network timeout?
  10. Norma on the same network, but unable to view from external network?
  11. How to connect a device with a screen to Bluetooth?
  12. How to determine between 2.4GHz and 5GHz WiFi?
  13. The AP adding method refers to the process of adding a device while in the router’s wireless network mode.
  14. Unable to pair via scanning QR code?
  15. Can I connect using a mobile hotspot?

Alarm/Push

  1. Smart alarm push alerts may experience delays or false alarms?
  2. The images in the messages are blank?
  3. Why can’t I receive message notifications after locking the screen?
  4. How to differentiate between types of push notifications?
  5. Why are there frequent alarm notifications when there are nomoving objects in there recording?
  6. Why can’t the smart alarm capture animals or vehicles with the camera?
  7. How to disable human detection?
  8. Why is the device still playing the default alarm sound instead of the custom ringtone?
  9. Human detection alarm unable to recognize?
  10. How to set up custom voice for intelligent alarms?
  11. How to set up custom alarm time periods?
  12. How to set up push notifications to the mobile phone?
  13. How to link WeChat for alarm push service?
  14. Unable to receive push notifications after updating to Android 14?
  15. Do the images in the messages occupy memory card capacity?
  16. Why do I need to purchase the video in the message?
  17. How to disable push notifications?
  18. Can intelligent alarms customize recording ringtones?
  19. How to set a custom ringtone?
  20. Is it possible to only record human alarms?

General Problems

  1. How do I sign up for an app account with an email address?
  2. How to switch app language settings?
  3. How to switch app account login?
  4. How to obtain the computer-side download address?
  5. How many devices can the app be added to?
  6. How to change the language of the app?
  7. What languages does the app support?
  8. How to update the app?
  9. How to clear app cache on the app?
  10. Does it support third-party services (Voice Assistant)?
  11. How to change the login password for the app?
  12. How do I delete my account?
  13. How to change the device name?
  14. How do I log in and log out of the app?
  15. How long is the validity period of the APP registration email verification link?
  16. What to do if the email link sent is invalid?
  17. Is the added device secure?
  18. What is guest login?
  19. Several registration methods?
  20. Ways to access the memory card on a computer?
  21. Even if deleted offline,can it still be remotely added?
  22. What to do if I forget my password for the monitoring device?

Function settings

  1. How to share devices and cancel sharing?
  2. How to set up the mobile detection function?
  3. How to set up the humanoid detection function?
  4. How do I check the battery level?
  5. How to set the screen off time?
  6. How to set up video intercom function?
  7. How to wake up the device?
  8. How to handle when the device initiates a video intercom and the other party is busy?
  9. Tutorial on Human Detection Settings
  10. Wide dynamic range settings?
  11. The image time is not accurate?
  12. Why does the image freguently rotate?
  13. How to disable the pop-up for the rest reminder?
  14. What are favorite viewing positions?
  15. How to use two-way audio?
  16. Can the device alert sound be turned off?
  17. How to flip the image on the device?
  18. How to set up the alarm sound for the device?
  19. How to manage shared devices?
  20. How to share devices?
  21. How to set up position-based patrol?
  22. How to set up surveillance positions?
  23. Can motion tracking track human figures?
  24. How to set up motion tracking?
  25. How to view multiple devices together?
  26. How to change the direction of the pan-tilt slide?
  27. How to control the pan-tilt?
  28. How to set up audio and visual alarms?
  29. How to turn off the white light at night?
  30. The button for adding devices in the app is usually labeled “Add Device.”
  31. How to set up audio and visual alarms?
  32. How to change the push notification sound?

Record/Playback

Hardware Problems

  1. Why is the image black and white?
  2. Why is there partial whitening in black-and-white images at night?
  3. Why is the image blurry?
  4. Why is the image blurry and unclear?
  5. The screen displays black.
  6. How to power on the device?
  7. There are no voice prompts during device addition.
  8. How to quickly locate the reset button on the device?

AOV(Always On Video Camera) Features

  1. What is the working mode of an AOV camera?
  2. How do I check the AOV indicator?
  3. How to use memory cards and cloud storage
  4. What does the camera’s “low battery mode” mean?
  5. Why does AOV camera video have frame skipping?
  6. How to add AOV?
  7. How to set the AOV camera light?
  8. What kinds of video playback are there?
  9. What is night vision enhancement mode?
  10. How does full-duplex voice intercom work?
  11. How to distinguish the AOV buttons?
  12. How is the night vision image?
  13. Does the device consume power?
  14. What is an AOV camera?

Cloud Services

Cloud Storage

  1. What is the function of Cloud Storage?
  2. How do you purchase the “Cloud Storage” package?
  3. How to use the trial package?
  4. How to renew cloud storage?
  5. Are there any discounts for cloud storage?
  6. How do you view package orders?
  7. The package purchased is not sufficient. Can I purchase a higher-tier package?
  8. How do you disable automatic renewal?
  9. Will there be a reminder when the cloud storage plan expires?
  10. Does the order support refunds?
  11. How to refund the package?
  12. Is it mandatory to activate packages?
  13. How to use cloud storage?
  14. Can multiple devices be used together?
  15. Is cloud storage not working?
  16. Why isn’t it 24-hour storage?
  17. If the device is lost, can cloud storage recordings still be accessed?
  18. Cloud storage entry is empty?
  19. How do you deal with purchased packages if the Device is damaged?
  20. Why do I need to purchase the video in the message?
  21. How to use cloud storage functionality?

Cloud Phone

  1. What is the function of Cloud Phone?
  2. How do you purchase the “Cloud Phone” package?
  3. The package I purchased is not sufficient. Can I purchase a higher-tier package?
  4. How do you view package orders?
  5. How do you deal with purchased packages if the Device is damaged?
  6. Is it mandatory to activate packages?
  7. How to refund the package?

Phone Reminder

  1. What is the function of Phone reminders?
  2. How do you purchase the Phone reminder package?
  3. How do you view package orders?
  4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
  5. How do you deal with purchased packages if the Device is damaged?
  6. Is it mandatory to activate packages?
  7. How to refund the package?

4G Traffic

  1. Why do you need to recharge data?
  2. Will new devices receive complimentary data upon initial setup?
  3. How to purchase a data plan for the SIM card?
  4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
  5. Can a data plan be transferred to another device?
  6. No package options available for recharge(4G Camera)?
  7. How do you view package orders?
  8. How do you deal with purchased packages if the Device is damaged?
  9. Is it mandatory to activate packages?
  10. How to refund the package?
  11. Did the order creation fail when subscribing to the data plan?

Cloud Disk

  1. What is the function of Cloud Disk?
  2. How do you use the Cloud Disk experience package?
  3. How do you purchase the “Cloud Disk” package?
  4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
  5. How do you view package orders?
  6. Is it mandatory to activate packages?
  7. How do you deal with purchased packages if the Device is damaged?
  8. How to refund the package?

Algorithm Supermarket

  1. What AI algorithm packages are available in the Algorithm Supermarket?
  2. Is it mandatory to activate packages?
  3. How do you view package orders?
  4. How do you deal with purchased packages if the Device is damaged?
  5. How to refund the package?
  6. The package I purchased is not sufficient. Can I purchase a higher-tier package?

SMS Alarm

  1. What is the function of SMS reminders?
  2. How do you purchase the SMS reminder package?
  3. How do you view package orders?
  4. The package I purchased is not sufficient. Can I purchase a higher-tier package?
  5. Is it mandatory to activate packages?
  6. How do you deal with purchased packages if the Device is damaged?
  7. How to refund the package?

App Function Experience

  1. How do I delete devices in batches?
  2. Failed to register an account?
  3. App login issues
  4. What should I do if the app crashes?
  5. How do I customize device sorting?
  6. How do I sign up for an app account with an email address?
  7. How to switch app language settings?
  8. How to share devices and cancel sharing?
  9. How to switch app account login?
  10. How do I collect and redeem points?
  11. How to obtain the computer-side download address
  12. How many devices can the app be added to?
  13. How do I clear the app cache?
  14. Does the app support third-party services (voice assistants)?
  15. How to change the app login password? 
  16. How do I delete my account from the app? 
  17. How can the app modify the added device name?
  18. How do I log in and log out of the app
  19. How long is the validity period of the APP registration email verification link?
  20. What to do if the email link sent is invalid
  21. Ways to access the memory card on a computer?
  22. Even if deleted offline, can it still be remotely added?
  23. What to do if I forget my password for the monitoring device?
  24. Can the device alert sound be turned off?
  25. How to set up push notifications to the mobile phone?
  26. The button for adding devices in the app is usually labeled “Add Device”.
  27. Can the app add devices remotely?
  28. What should I do if I forget the password for the monitoring device?
  29. Can I turn off the device’s prompt?
  30. How do I set up push messages to my phone?
  31. Where is the add device button in the app?

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