1. Check if the order has been paid and the expiration time is displayed. Ensure that cloud storage has beensuccessfuly activated.
2. Ensure that an intelligent alarm is enabled and configured to capture videos and images. Check if the alarm time period is set up correctly.
3. Try switching to a different network to see if the issue persists.
If the above settings are correct and the issue remains unresolved, please capture a screenshot of the error in the app and send it to customer support for further assistance.