When the camera cannot receive a smooth WiFi signal, there may be anomalies in the video stream transmission.
- Restart the router (unplug the router’s power adapter, then plug it back in)
- Restart the camera.
- In the app, switch the image clarity to standard definition.
- We recommend moving the camera to a location closer to the router or installing a signal amplifier device between the router and the camera.
- If none of the above steps work, please contact customer service for further assistance.