Ensure to troubleshoot according to the following steps:
1. Check the order status: Verify that the order has been paid for and the expiration date is displayed to ensure that cloud storage has been successfully activated and is being used normally.
2. Confirm alarm settings: Make sure that the smart alarm function of cloud storage is enabled and that the alarm mode is set to capture videos and images. Also, check if the alarm time period has been correctly set.
3. Try switching networks: Sometimes, unstable network connections may affect the normal operation of cloud storage. Try switching to another network to see if the problem persists
If all the above steps have been confirmed to be correct, but the problem still exists, it may be due to an error in the application.in this case, it is recommended to capture a screenshot of the application error and send it to customer service for resolution.